Return policy

Welcome to our Returns Center. We understand that sometimes you may need to return a purchase. Our policy allows you to return tiles within 30 days of delivery. Please review our policy carefully to ensure your return process is smooth and straightforward.

 

1. Conditions for Returns

Our return policy allows for returns within 30 days of delivery. To qualify for a return, tiles must be unopened, in their original condition, and in their original packaging. We do not accept returns on partial orders or leftover boxes. All returns must be in the entirety of the original order.

The cost of the return shipping and a 25% restocking fee will be deducted from the refund.

Please note that we do not offer merchandise exchanges. Instead, you may return your product and place a new order.

The following items are final sale and can not be returned: samples and custom orders. Shipping charges are non-refundable.

To return products, please contact us at [email protected] to obtain a return authorization number and instructions.

2. Restocking Fee

Please note that all returns are subject to a 25% restocking fee. 

3. Responsibility for Return Shipping Costs

Customers are responsible for the return shipping costs. These costs will be deducted from your refund amount.

4. How to Initiate a Return

To start a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to proceed with the return.

5. Refund Process

Upon receipt and inspection of the returned items, we will process your refund within 2 business days. Refunds will not be issued for items damaged in return transit or for returns that are never received. The refund will be issued to the original method of payment, minus any restocking fees and return shipping costs, if applicable. Refunds may take up to 10 business days to appear in your account, depending on your bank.

6. Contact Information for Further Queries

For any additional questions or support with returns, please contact our customer service at [email protected], available Monday to Friday, 9 AM to 5 PM PST.